Terms of Service
DEFINITIONS
“We“, “Us“, “Our“, “Ourselves” and/or “CloudAye” shall refer to HostAye Technologies Pvt Ltd. Plot No. 147, 2nd Floor, Pusti, Purulia, WB, 723212.
“You”/”Your”/”Yourself”/”User” means the user of the Website and/or customer of the Services.
“Services” means any services offered by CloudAye on its Website including but not limited to cloud application deployment, management and infrastructure management – commonly referred to as the ‘CloudAye Platform’.
PRELIMINARY
These terms of service (the Terms) relate to your use of the Services provided by CloudAye under the domain name cloudaye.com (‘the Website’).
We have the right to revise and amend these Terms and/or the Services from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason in our sole discretion which we may decide. Your continued access to or use of the Website and/or the Services constitutes your acceptance of any such change and/or amendment.
IN USING THE WEBSITE AND/OR THE SERVICES, YOU AGREE AS FOLLOWS,
1) Acceptance of the Terms. Your continued access to or use of the Website and/or the Services constitutes your acceptance of our Acceptable Use Policy, of our Privacy Policy, of our SLA and these Terms. Certain Services may require additional terms and conditions in which case your clicking of “I ACCEPT” buttons and/or other prompts and/or any other similar methods of acquiring your consent will constitute your acceptance of the said terms and conditions.
2) You may not use the Services and may not accept the Terms if:
- a) You are not of legal age to form a binding contract between yourself and CloudAye, or
- b) You are a person barred from receiving the Services under the laws of India or other countries including the country in which you are resident or from which you use / will use the Services. CloudAye provides valued added service via various third party cloud providers and applications. As a client of CloudAye you agree to uphold the license / user agreements of any such cloud providers and application providers to the extent it applies to your use of any services offered by CloudAye. Please also read any cloud services and applications license agreements as may be applicable. As a user of CloudAye services, you agree to uphold the terms of any such cloud services and applications license agreement to whatever extent they apply to your usage of cloud services, applications and/or Services.
PLEASE KEEP IN MIND THAT SOME OF THE CONTENT THAT WE MAKE AVAILABLE TO YOU THROUGH CLOUDAYE SERVICES MAY ORIGINATE FROM THIRD PARTY CLOUD SERVICES AND APPLICATIONS. ALL SUCH THIRD PARTY CONTENT IS PROVIDED TO YOU “AS IS.” AND YOUR USE THEREOF MAY BE SUBJECT TO CHANGE AND/OR REMOVAL AT ANY TIME BEYOND THE CONTROL OF CLOUDAYE. CLOUDAYE., SHALL UNDER NO CIRCUMSTANCES WHATSOEVER ACCEPT LIABILITY RESULTING FROM YOUR USE OF ANY SUCH THIRD PARTY SERVICES AND/OR CONTENT.
- You must provide accurate and complete registration information any time you register to use any of the Services. You are responsible for the security of your passwords and for any use of your account. If you become aware of any unauthorized use of your password or of your account, you agree to notify CloudAye immediately. Accordingly, you agree that you will be solely responsible for all activities which occur under your account.
- You agree to use the application only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from the Malta or other relevant countries).
- You may neither share nor re-sell your CloudAye account to any third parties.
- Unless you have been specifically permitted to do so in a separate agreement with CloudAye, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.
- You agree not to engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).
- Any license to use any third-party applications is granted directly from the original provider of the third-party application(s) directly to you. You agree to abide by all the terms and conditions of any such license. You will be solely responsible for paying for and obtaining the rights to any third-party applications you install and/or operate through and/or in connection with the Services, and for compliance with the applicable terms and conditions of each third-party application license.
- Some of the Services may require that you establish your own account with one or more third party cloud providers. You will be solely responsible for paying for and establishing an account (“Customer Cloud Provider Account”) with each third-party Cloud Provider you select, and for compliance with the terms of use applicable thereto. You agree to abide by the terms of service and acceptable use policy (AUP) of each third-party Cloud Provider that you use through the Services (if any). You must provide CloudAye with your Customer Cloud Provider Account credentials (the “CP Key”) that are necessary for CloudAye to access and manage your use of the third-party Cloud Provider servers, including, without limitation, accessing servers as necessary to identify or resolve technical problems or to respond to any issues related to or connected with the Services. CloudAye will use reasonable efforts to maintain the confidentiality and security of your CP Keys.
- CloudAye has also established its own accounts (“CloudAye Provider Accounts”) with one or more third-party cloud providers, which CloudAye may use to provide you with the services. CloudAye will be responsible for paying for and establishing the account with such Cloud Providers, provided that you will be responsible for paying CloudAye the portion of the Cloud Provider fees allocated to you (of which you will be notified in advance), and for compliance with the terms of use applicable thereto.
- CloudAye may offer (or act as intermediary in the offering of) certain application trials including the ability for you to install the said applications on a temporary basis for trial purposes. YOU ACKNOWLEDGE THAT THESE SERVERS AND APPLICATIONS ARE INTENDED TO BE TEMPORARY INSTALLATIONS AND THAT CLOUDAYE. MAY DELETE APPLICATIONS AND SHUT DOWN RELEVANT SERVERS AT ANY TIME.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, under no circumstances and under no legal theory, whether tort (including negligence), contract, or otherwise, shall CloudAye or any other contributor or supplier of CloudAye, be liable to any person for any indirect, special, incidental, or consequential damages of any kind including, without limitation, damages for loss of goodwill, work stoppage, interruption of the services. computer failure or malfunction ,loss of data, or any and all other commercial damages or losses, even if such party shall have been informed of the possibility of such damages. You further understand and agree that while every reasonable precautions shall be undertaken by CloudAye, We are not /shall not be responsible for any loss or damage incurred by you, including but not limited to loss or damage as a result of:
- Any changes to the Services made by CloudAye, or any temporary or permanent cessation in the provision of the Services (or any features within the Services),
- The deletion of, corruption of, or failure to store, any content and other communications data maintained or transmitted by or through your use of service,
- Interruption of services, malware (including viruses and/or Trojans) and/or other errors over which CloudAye has no control,
- Any third party services and/or content of any kind. You understand that any hyperlinks to third party websites shall be regulated by the terms and conditions of third parties and that access to/use of such third party website shall be at your own risk.
Without prejudice to the foregoing, should a court of law or other adjudicating body still find against CloudAye regarding any matter relating to the Services, CloudAy.’s maximum liability against the claimant shall not exceed the total amount in fees which the claimant was paying/shall pay for six months of the Services in question.
MUTUAL CONFIDENTIALITY
Both parties (CloudAye and User) agree not to disclose to any third party-confidential information of CloudAye, or the User, except as may be necessary for CloudAye to offer the Services. Both parties further agrees that they will not use, remove, transfer, transmit, reproduce or otherwise deal with confidential information or other tangible or intangible property of either party, except for the sole purpose of performing the Services.
GENERAL LEGAL TERMS
- CloudAye may make changes to the Terms from time to time. When these changes are made, CloudAye will make a new copy of the Terms available at https://www.cloudaye.com/terms-of-service. CloudAye will also notify You of any substantial changes on the email address provided by You during the registration process, and give You the opportunity to terminate Your contract with Us should you not agree with these substantial changes. You understand and agree that if you use the Services after the date indicated in the said email , CloudAye will treat your use as acceptance of the updated Terms.
- If CloudAye provides you with a translation of the English language version of these Terms, the English language version of these Terms will prevail over any other language version in case of any conflict.
- CloudAye is constantly striving to better its product offering and will contact the User using the email (or telephone number) provided after sign up for these and other purposes specifically relating to the Services such as: sending welcome emails, sending password reset information, notification of billing, follow-up on signup, and for other messaging needs; all the above in full compliance with Indian data protection legislation.
- User irrevocably agrees to accept all notices, of whatever nature, legal or otherwise, by electronic mail or other digital delivery system at the discretion of CloudAye for any matter or any proceeding for which notice is required.
- The Services may include hyperlinks to other websites, content or resources. CloudAye may have no control over any web sites or resources which are provided by companies or persons other than CloudAye. The User agrees to be bound exclusively by the terms and conditions of any such third party web site.
- You acknowledge and agree that CloudAye is not responsible for the availability of any such external sites or resources as described in (5.), and does not endorse any advertising, products or other materials on or available from such websites or resources.
- You agree that if CloudAye does not exercise or enforce any legal right or remedy which is contained in the Terms (or which CloudAye has the benefit of under any applicable law), this will not be taken to be a formal waiver of CloudAye rights and that those rights or remedies will still be available to CloudAye.
- CloudAye employs industry standards technology and best practices to store and protect your Cloud and Application login information. In no case shall CloudAye be held liable for any damages incurred as a result of such network or software related breach. In case of a breach CloudAye will immediately notify you via email or phone call, as CloudAye deems sufficient, to take necessary actions from your end.
- If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.
- CloudAye may automatically back up and shut down applications and servers at various times, including without limitation, when you log out of the Service, if you do not respond to a prompt after a certain period of time, or if you explicitly request, or if CloudAye detects that your application or server is malfunctioning. The data and software backed up during this process (a “Backup”) can be restored, but such restoration is not guaranteed to reproduce the exact state of the application or server at the time the Backup was created, particularly if you have used the “terminal” capability or otherwise directly accessed the Server.
- CloudAye reserves the right to modify or discontinue the features, functionality and other attributes of the Services at any time in its sole discretion. You acknowledge and agree that CloudAye will not be liable to you in connection with its modification or discontinuation of the Services.
BILLABLE PERIOD
We charge in arrears, meaning that you will receive an invoice during the first week of every month for the Services that You used in the previous month.
The CloudAye Platform is a ‘pay as you go’ service, meaning you will only pay for the resources that you have actually used and for the time that you have actually used them (minimum time fraction for billing related purposes is one hour).
CloudAye is liable to refund your unused prepaid account funds, if a refund request is presented within three months of funds addition. However, the refund will not include the amount already deducted for services consumed.
GOVERNING LAW
These Terms of Use are governed by and construed in accordance with Indian law. Any dispute (including non-contractual disputes) arising from these Terms of Use shall be subject to the exclusive jurisdiction of the Indian courts or other adjudicating bodies.
DEFINITIONS
“We“, “Us“, “Our“, “Ourselves” and/or “CloudAye” shall refer to HostAye Technologies Pvt Ltd. Plot No. 147, 2nd Floor, Pusti, Purulia, WB, 723212.
“You”/”Your”/”Yourself”/”User” means the user of the Website and/or customer of the Services.
“Services” means any services offered by CloudAye. on its Website including but not limited to cloud application deployment, management and infrastructure management – commonly referred to as the ‘CloudAye Platform’.
CloudAye strives to provide a high quality service and backs it up with a comprehensive Service Level Agreement.
This SLA is an integral part of your agreement with us as referenced in our Terms of Service.
The compensations described in this SLA are your sole and exclusive compensations for the events covered by the SLA.
CloudAye may make changes to the Service Level Agreement from time to time. When these changes are made, CloudAye will make a new copy of the Service Level Agreement available at https://www.cloudaye.com/terms-of-services. CloudAye will also notify You of any substantial changes on the email address provided by You during the registration process, and give You the opportunity to terminate Your contract with Us should you not agree with these substantial changes. You understand and agree that if you use the Services after the date indicated in the said email , CloudAye will treat your use as acceptance of the updated Service Level Agreement.
STANDARD LEVEL OF SERVICE (SERVICE STANDARD)
- CloudAye’ goal is to ensure that our services are available to Customers twenty-four hours a day, seven days per week, and three hundred sixty-five days per year (Service Availability).
- Please note that Service Availability refers to CloudAye Platform Console and related services and in no case we are guaranteeing here the Service Availability of our Partner Cloud Providers (see third party SLAs in Clause 4 below).
- CloudAye offers three standard support options, Call, Live Chat and Ticketing System.
- Chat Service is intended to provide an interactive method to request and receive basic information and troubleshooting assistance on a first-come, first-served basis. Particularly, and to avoid clogging the Live Chat system, interactive support sessions are subject to a maximum duration time depending on the support plan level you are in:
- Standard Support – 15 minutes max chat duration
- Advanced Support – 30 minutes max chat duration
- Premium Support – No limit (chat offered via Private Slack channel)
- When the chat duration goes above the limits set above, our Live Chat agents will create a ticket with all information provided during the chat session to be followed up by our senior engineers via our Ticketing System. Expected response times for tickets presented by Customers or created on the Customers’ behalf by our agents are as follows:
- High Priority Tickets (instant Live Chat available 24x7x365)
- Standard Support – 3h
- Advanced Support – 30’
- Premium Support – 10’
- Normal Priority Tickets (instant Live Chat available 24x7x365)
- Standard Support – 12h
- Advanced Support – 6h
- Premium Support – 2h
- High Priority Tickets (instant Live Chat available 24x7x365)
- Our Response Time goal is the time it takes to acknowledge and have the “work started” status only, not the time it takes to resolve the issue in question.
- High Priority tickets must be related to events that render Customers’ infrastructure and/or services unusable/inaccessible. Other type of events rated as High Priority by Customers and that don’t match this description will be demoted to Normal Priority by CloudAye.’s personnel and treated accordingly.
- CloudAye goal is to respond to any request through these channels within five minutes (Response Time). As with the standard support options, the Response Time goal is a time to acknowledge and “work started” only, not a time to resolve.
- CloudAye. realizes that our Service Availability and Response Time goals may not always be met. Accordingly, Clause 2 sets out credits should we fail to meet the Service Availability or Response Time goals.
CREDITS DISBURSED WHEN SERVICE STANDARD IS NOT MET
We will compensate our Customers in the event that our Service Standards are not met and provided the Customer(s) would have reported it through our Support Portal. Compensation will be through credit against Your next monthly invoice. You will receive a credit of five percent of Your total fee (for the month in which the SLA was not met) for each hour in which We fail to meet Our Service Standard levels. Collectively, these are referred to as SLA Credits. SLA Credits are based on our monitoring, may not exceed the total amount of Fees you have paid to us for the month in which we failed to meet the Service Standards set out in Clause 1, may not be aggregated, and will not be paid in cash.
SITUATIONS IN WHICH WE WILL NOT DISBURSE ANY CREDIT
Should we fail to meet the Service Standard goal as a result of scheduled outages, emergency maintenance or Force Majeure Events, the SLA Credit policy will not be applicable.
If the failure to meet the Service Standards is based on a non-standard environment, customer authored code or changes to the Service by parties other than CloudAye., You will not be entitled to any SLA Credit.
THIRD PARTY INFRASTRUCTURE PROVIDERS SLAS
- Click here to view DigitalOcean SLA.
- Click here to view Amazon EC2 SLA.
- Click here to view Google Compute Engine (GCE) SLA.
- Click here to view Vultr SLA .
- Click here to view Linode SLA
DEFINITIONS
“We“, “Us“, “Our“, “Ourselves” and/or “CloudAye” shall refer to HostAye Technologies Pvt Ltd. Plot No. 147, 2nd Floor, Pusti, Purulia, WB, 723212.
“You”/”Your”/”Yourself”/”User” means the user of the Website and/or customer of the Services.
“Services” means any services offered by CloudAye. on its Website including but not limited to cloud application deployment, management and infrastructure management – commonly referred to as the ‘CloudAye Platform’.
PRELIMINARY
The terms of this Acceptable User Policy (the Terms) relate to your use of the Services provided by CloudAye. under the domain name cloudaye.com (‘the Website’).
We have the right to revise and amend these Terms and/or the Services from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason in our sole discretion which we may decide. Your continued access to or use of the Website and/or the Services constitutes your acceptance of any such change and/or amendment.
IN USING THE WEBSITE AND/OR THE SERVICES, YOU AGREE AS FOLLOWS,
1) Acceptance of the Terms: Your continued access to or use of the Website and/or the Services constitutes your acceptance of our Terms of Service, of our Privacy Policy, of our SLA and these Terms. Certain Services may require additional terms and conditions in which case your clicking of “I ACCEPT” buttons and/or other prompts and/or any other similar methods of acquiring your consent will constitute your acceptance of the said terms and conditions.
2) Illegal Use: You agree not to use the Services for or in the pursuit of illegal purposes. CloudAye cooperates with the authorities in investigations into illegal Internet use¸ and will take both criminal and civil legal action against Users who use the Services in an unlawful way. You agree not to directly or indirectly allow a third party to use the Services in an illegal or unsuitable manner.
3) Harassment: You agree not to use the Services for harassment¸ threats¸ verbal abuse¸ and/or persistent unwanted contact(s) of any kind. Harassment covers any use of the Services to directly or indirectly contact any other user (including users of another Internet service) in an unwanted fashion. Harassment can be active¸ in forms including but not limited to unwanted emails¸ and/or chat messages¸ and/or verbal declarations on a public forum¸ and can be passive in the form of defamatory information posted on web sites.
4) Disruption/Hacking: You agree not to make any attempt to disrupt or attack the systems or Services provided by CloudAye or any third party (affiliated with us or otherwise). This includes any deliberate attempt to interfere with another user’s ability to take advantage of services offered online. This also includes any effort to secure access to hardware and Services without the consent of the provider for those Services. Hackers will be subject to the full extent of criminal law¸ and CloudAye reserves the right to seek damages or resort to any and/or all legal remedies against Users who abuse¸ attack¸ or hack our systems¸ servers¸ or the Services or whoever uses the Service in a manner that is contrary to law or our Terms of Service, our Privacy Policy or this Acceptable User Policy.
5) Fraud/False Advertising: You agree not to post or transmit fraudulent information on or through the Services. This can include false advertising¸ identity theft¸ misrepresentation of any kind including phishing¸ forged email headers and/or fictitious email addresses.
6) Unsolicited Advertising/Spamming: You agree not to post or transmit any unsolicited material through any active medium such as email¸ chat¸ messaging¸ chain letters¸ advertisements¸ jokes¸ etc. CloudAye does not tolerate unsolicited mass emailing (‘Spamming’) of any kind¸ and the use of any of ‘CloudAye’ Services for this purpose is strictly prohibited. To assist CloudAye in the prevention of Spamming¸ CloudAye may limit the number of recipients allowed per email and/or limit the number of emails You can send over a short period of time. Content falling in this category is defined by the receiving user’s desire to be contacted in the specified manner¸ so kindly use good judgment if you are sending to mailing lists. You further agree not to collect or harvest account information without the explicit prior consent of those from whom you collect the information.
7) Disruptive Content: You agree not to post or transmit any disruptive content. Certain kinds of content broadcast or displayed on the Internet can generate a great deal of disruption and reaction from the Internet community as a whole. This can include¸ but is not limited to¸ material that is considered obscene¸ offensive¸ or extremely controversial. While CloudAye does not actively censor its Users¸ the reaction this material can generate can be expensive and time consuming¸ and as such makes the continued support of Users generating this kind of content of questionable business value to CloudAye You understand and agree that CloudAye may suspend or terminate your Services should your usage constitute disruptive content¸ as determined by CloudAye in its sole discretion¸ from the Internet community at large.
8) Adult Content: You agree not to use the Services to post or host any type of adult content on your website. It may include but not be limited to material considered to be pornographic content and images. You understand and agree that CloudAye may suspend or terminate your Services should your usage constitute adult content as determined by CloudAye in its sole discretion.
9) Reselling or Reconfiguring the Services: You may not resell the Services or redistribute or reconfigure the Services to allow others to use the Services in an illegal¸ fraudulent or inappropriate manner. Interpretation of this clause will be at the sole discretion of CloudAye.
10) Weapons and Firearms: You agree not to use the Services to post or host any type of weapons and firearms related content on your website. This includes but not limited to sale of parts/components/kits for weapons and firearms, 3D printed parts, demo videos, and ammunition sales. You understand and agree that CloudAye may suspend or terminate your Services should your usage violates this stated policy, as determined by CloudAye in its sole discretion.
11) Copyright Infringement: CloudAye respects the intellectual property rights of others and expects You to do the same. It is a violation of this Acceptable Use Policy to use the Services to transmit and/or store copyrighted material in a manner that is contrary to any applicable legislation. If CloudAye has a reasonable belief¸ in its sole judgment¸ that You have violated this Acceptable Use Policy¸ CloudAye may take any action it deems appropriate¸ which may include¸ without limitation¸ notifying You of a suspected violation¸ suspending your account¸ or terminating your account. These actions are in addition to and not by way of substitution of any and/or all other remedies that we may have against You under any applicable law.
If you believe your work has been copied in any way that constitutes infringement¸ please provide us with the following information:
(a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
(b) A description of the copyrighted work that you claim has been infringed;
(c) Identification of where the material (including the URL if possible) that you claim is infringing is located;
(d) Your address¸ telephone number and email address;
(e) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner¸ its agent or the law; and
(f) A statement by you¸ made under penalty of perjury if you are asked to testify on the matter in a court of law¸ that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
For all copyright infringement and related matters¸ you may contact us on [email protected]
II. CHANGES TO THE ACCEPTABLE USE POLICY
CloudAye may make changes to the Acceptable Use Policy from time to time. When these changes are made, CloudAye. will make a new copy of the Acceptable Use Policy available at https://www.cloudaye.com/terms-of-service. CloudAye will also notify You of any substantial changes on the email address provided by You during the registration process, and give You the opportunity to terminate Your contract with Us should you not agree with these substantial changes. You understand and agree that if you use the Services after the date indicated in the said email , CloudAye will treat your use as acceptance of the updated Acceptable Use Policy.
GOVERNING LAW
These Terms of Use are governed by and construed in accordance with Indian law. Any dispute (including non-contractual disputes) arising from these Terms of Use shall be subject to the exclusive jurisdiction of the Purulia courts or other adjudicating bodies.
INTRODUCTION
This cookie policy (“Cookie Policy”) relates to the website https://www.cloudaye.com and/or any sub-website and/or associated domains (and/or sub-domains) of https://www.cloudaye.com (hereinafter referred to as the “Site” owned by HostAye Technologies Pvt Ltd). In this Cookie Policy, “We“, “Us“, “Our“, “Ourselves” and/or “CloudAye” shall refer to HostAye Technologies Pvt Ltd and “You” and “Your” and “User” refer to an identified or identifiable natural person being the user of this Site and/or client of any of CloudAye’ services. Our full details, including contact details, can be read below. For more information about how We process Your Personal Data, please read Our Privacy Policy.
CONTENTS OF THIS COOKIE POLICY
- WHAT ARE COOKIES?
- WHY WE USE COOKIES
- ESSENTIAL COOKIES
- NON-ESSENTIAL COOKIES
- SPECIFIC COOKIES USED ON THIS SITE
- WHAT ARE WEB BEACONS AND HOW WE USE THEM?
- HOW TO DELETE OR DISABLE COOKIES VIA YOUR BROWSER
- CLOUDAYE DETAILS
- UPDATES
WHAT ARE COOKIES?
Our Site uses “cookies”, an element of data (usually, a very small file) that a website can send to Your browser, which may then store it on Your computer or mobile device. These cookies allow Us to correctly operate the Site and/or to provide You with web pages or content that are tailored to You. For example, some cookies remember Your custom preferences. This information can, in some cases, be carried from one visit of our Site (or related site) to the next (for example, to help You avoid having to re-enter certain information when You visit the same page later. Some of these cookies require Your consent (as explained below).
Some cookies are created for each session when You visit Our Site, while others are persistent and may remain for a number of months or years to facilitate Your access to Our Site.
WHY WE USE COOKIES
We absolutely respect Your right to privacy. We use cookies to ensure the functionality of our Site and to make Your website experience better. You can remove any cookies already stored on Your computer or mobile device (as explained below) but this may prevent You from using parts of this Site or may cause You to see this message, or part thereof, again.
Apart from the cookies We make use of Ourselves, various third-party cookies may also be stored on Your computer or mobile device.
ESSENTIAL AND NON-ESSENTIAL COOKIES
We divide cookies into two main categories namely:
1) ESSENTIAL COOKIES. These are strictly necessary to ensure that the Site functions in Your everyday use of it or for Us to provide You with the service(s) You expect from Us. Cookies used for the sole purpose of carrying out or facilitating the transmission of a communication will also be considered as essential cookies. We do not require Your consent to use such essential cookies but You may still block or delete them (see below).
Some examples of essential cookies as found in the European Commission’s EU Internet Handbook (see http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm) are as follows:
- USER-INPUT cookies (session-id) such as first-party cookies to keep track of the User’s input when filling online forms, shopping carts, etc., for the duration of a session or persistent cookies limited to a few hours in some cases
- AUTHENTICATION cookies, to identify the User once he has logged in, for the duration of a session
- USER-CENTRIC SECURITY cookies, used to detect authentication abuses, for a limited persistent duration
- MULTIMEDIA CONTENT PLAYER cookies, used to store technical data to play back video or audio content, for the duration of a session
- LOAD-BALANCING cookies, for the duration of session
- USER-INTERFACE CUSTOMISATION cookies such as language or font preferences, for the duration of a session (or slightly longer)
- THIRD-PARTY SOCIAL PLUG-IN CONTENT-SHARING cookies, for logged-in members of a social network
2) NON-ESSENTIAL COOKIES. These are not required for the essential functioning of the Site, although they may greatly enhance Your experience of using Our Site. For example, non-essential cookies may be used for the following reasons:
- PREFERENCES. These cookies would remember Your custom preferences. For example, this helps You avoid having to re-enter certain information when You visit the same page later;
- MARKETING. Here, the cookies would be used to gather information about Your browsing habits allowing Us to provide You with more relevant information and material that would be of interest to You;
- STATISTICS. These help Us gather information about users on Our Site(s), such as when You first visited the Site and/or how often You access it and at what particular time. These also include cookies that log how You came across the Site, using which search engine or other link.
WE SHALL ONLY PLACE NON-ESSENTIAL COOKIES ON YOUR COMPUTER OR MOBILE DEVICE IF YOU CONSENT TO THAT SPECIFIC CATEGORY OF COOKIE being placed by way of a pop-up on relevant areas of our Site the first time you visit it and possibly subsequently (if necessary) and/or by accepting this Cookie Policy (or other similarly effective mechanism). This will not prevent You from deleting or disabling cookies by modifying Your browser settings as explained below.
YOU MAY WITHDRAW SUCH CONSENT FOR NON-ESSENTIAL COOKIES AT ANY TIME BY THE SAME METHOD IN WHICH YOU GAVE IT TO US.
SPECIFIC COOKIES USED ON THIS SITE:
As a result of your interaction with the Site, a number of cookies are created. These cookies can be classified into the following categories, depending upon their usage:
STRICTLY NECESSARY OR ESSENTIAL: These required cookies allow you to access/use our services, navigate our platform and access relevant information about your account. Disabling or removing these cookies will impact the delivery of services on our Sites. For example of these cookies is authentication cookie that authenticate users for the duration of their visit.
PERFORMANCE: These cookies help us improve your CloudAye experience by recording your access and interaction with the CloudAye services and websites. These cookies are used to collect information about the performance of our on-Site activities. For example, CloudAye uses Google Analytics to track traffic on the site.
FUNCTIONALITY: These cookies provide you with better access to CloudAye Services by storing your preferences about CloudAye products and services. For example, we use UserVoice, a user feedback tool to collect the opinions of the users.
MARKETING: These cookies and similar tracking technologies (see above) track your online activities and show you ads based on your interests. For example HubSpot.
WHAT ARE WEB BEACONS AND HOW WE USE THEM?
Also known as “pixel tags” or “clear GIFs”, web beacons are small images that may be included on our sites. Together with cookies, these work to identify users and their behavior. We use Web beacons to show you ads based on your preferences. Web beacons help us track and monitor our marketing activities.
HOW TO DELETE OR DISABLE COOKIES VIA YOUR BROWSER
Even if We obtain Your consent to use non-essential cookies or if We use essential cookies (where we don’t need your consent), You can still control Your settings in Your browser to delete or disable cookies.
If Your browser is NOT configured, by default, to block all or certain cookies, You may manually configure Your browser to either reject all cookies or control which cookies are set on Your computer or mobile device through the Site. Should You wish to reject all or certain cookies used by Our Site, You may modify Your web browser preferences to do so.
If You reject ALL cookies (including Essential Cookies) then You might be unable to use some of the features or services available on Our Site and You might also experience a lack of full functionality of the Site.
Usually, the information on how to change Your options regarding cookies can be obtained by referring to Your operating system’s manual or to the ‘Help’ section of Your web browser, or by contacting Your Internet Service Provider.
You may also find all the necessary information on how to make the necessary configuration settings by visiting the following helpful site: http://www.allaboutcookies.org/manage-cookies/
Please read Our Privacy Policy which, among other things, explains all Your rights as a data subject.
For more information please feel free to contact us as indicated below.
CLOUDAYE DETAILS
CloudAye is the data controller responsible for processing of Your personal data that takes place via the Site or in the manner explained above.
If You have any questions/ comments about privacy, You should contact Us at: [email protected] or by writing to HostAye Technologies Pvt Ltd, Plot No. 147, 2nd Floor, Pusti, Purulia, WB, 723212
UPDATES
We reserve the right, at Our complete discretion, to change, modify, add and/or remove portions of this Cookie Policy at any time. If You are an existing client with whom We have a contractual relationship You shall be informed by Us of any changes made to this Cookie Policy (as well as other terms and conditions relevant to the Site). We shall also archive and store previous versions of the Cookie Policy for Your review.
As a User of this Site with which We have no contractual relationship or even a lawful way of tracing, it is in Your interest to regularly check for any updates to this Cookie Policy, in the event that Our attempts to notify You of such updates do not reach You.
Last Updated on 22nd August 2021